Refund & Returns Policy
At Dasheki Home, customer satisfaction is important to us.
Returns
Customers may request a return within 7 days of receiving their order if:
– The product received is damaged.
– The wrong product was delivered.
– The product has a manufacturing defect.
Non-returnable items include:
– Products damaged due to misuse or improper handling.
– Customized or special-order products.
– Products returned without original packaging where applicable.
Refunds
Refunds are processed after inspection and approval of the returned item.
Approved refunds will be processed within 3-7 business days through the original payment method or via an agreed alternative method.
Exchanges
Where possible, damaged or incorrect products may be exchanged for the correct item instead of issuing a refund.
Delivery Charges
Delivery charges are non-refundable unless the return is due to an error on our part.
Reporting Issues
Customers should report damaged, defective or incorrect items within 24 hours of delivery.
Contact Us
Email: sales@dashekilogistics.co.ke
Phone/WhatsApp: +254 799 389 205